Fleet Financials, March/April 2018

MARCH APRIL 2018 FLEET FINANCIALS 17 Traditional fleet management systems also share a natural adjacency with field service management FSM solutions that enable enhanced productivity and communication for mobile workers as they perform their work typically outside their vehicles This is an area that is ripe for innovation driven equally by demand for cloud based solutions and the availability of new technologies Examples include in field quoting and work order management real time reactive scheduling and customer coordination mobile time and cost tracking field service inventory management electronic data capture for compliance and administration and even mobile invoicing and payment FF How do you see Verizon Connects solutions evolving with all these changes in mind VZC The rise of big data has been a game changer for businesses of every type and the connected commercial vehicle industry is no different In the past telematics software had only been capable of processing data from individual companies With Verizon Connects ability to store and process data at a much larger scale today we can now build machine learning and artificial intelligence AI tools that become more effective with greater scale What was once basic dots on a map reporting has progressed to become near real time business analytics As predictive and prescriptive software continue to advance the promise of further innovation is both inevitable and significant Every company looks for opportunities to improve efficiency safety and the bottom line but we are seeing the tip of the iceberg in terms of what big data will ultimately deliver Since its inception improvements in both technology and techniques have regularly brought innovation to the field of big data analytics Taking recent developments into account we can expect this trend not merely to continue but to accelerate FF Are there other implications to these advances we havent discussed VZC One of the things were most proud of at Verizon Connect is the potential our current and future technologies have for massive societal impact In 2017 alone we fielded more than 122000 customer distress calls and dispatched emergency services more than 20000 times We regularly help customers maintain cold chain integrity in order to ensure fresh fish and other perishable items make it from ocean or farm into restaurant refrigerators safely In law enforcement more officers lose their lives in vehicular crashes than by any other means With the goal of saving officers lives the Snohomish County Sheriffs office in Washington installed our software to help them identify and eliminate dangerous driving practices including speeding hard braking harsh acceleration and not wearing seat belts A year after they introduced their comprehensive driver safety program of which Verizon Connect was a component they had zero significant injuries down from 11 the year prior FF How would you describe your core daily responsibility to your fleet customers VZC Every day we help our customers identify key insights that enable them to route their vehicles and drivers more efficiently and safely vehicle diagnostics that help them reduce fuel and maintenance costs and opportunities to reward their best drivers We also built driver centric apps from the ground up with user friendly and simple ways to track hours of service so drivers can focus on whats important servicing their own customers and getting home safely FF What key pain points are you identifying and helping solve among your commercial fleet customers VZC Commercial fleets face mission critical issues daily relating to scheduling dispatching improving safety on the road reducing fuel and maintenance costs and managing accurate payroll for service fleets Verizon Connect helps mobile workforces solve these problems so that they can focus on whats important providing extraordinary service to their end customers and getting home safely after their shift FF What changes or benefits can current commercial fleet customers expect to experience in light of your acquisitions and rebrand VZC The launch of Verizon Connect represents the completed integration of three best in class companies into a single operating unit that can put the right solutions in the hands and vehicles of our customers Under one company new and existing customers will have easier access to broader solution options Also customers will certainly see clear benefits with the scale reach and reliability of Verizon and its network n Fleet managers benefit from real time alerts for diagnostic trouble codes and incidents of unsafe driving behavior or excessive idling